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Concerns
- The other concern that people will bring up when you say, “Since availability is limited, the best way I could help you today would be to go ahead and put a hold on that 55. What…
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Do You Have What It Takes?
- Why did you choose the profession or career that you are currently in? What brought you to go through the application process with your company? Maybe some of you are self employ…
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Don’t build em like that anymore
- I saw an interesting item in a news papare the other day. You may have seen it too,
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Don’t Stop There….
Robin Turner PhoneSmart call center manager encourages us to go the extra distanceWelcome to the PhoneSmart property management blog, the ins and outs of property and commercial ma…
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Dream A Little Dream
- Angela Lechtenberg, our friend and guest blogger offers this entry for our insider diary of the self-storage property management industry
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Eat your greens
Here’s a blog from Sarah Little in Secret Shop
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Employees and HR issues
- Getting new employees into your selling culture is the first step. The next step is to keep them long enough to start increasing responsibility. The beginning stages of a recruit…
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Employees As Customers
By Wendy Velez, PhoneSmart call center bilingual operator and outbound guru.
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Face lifts
Welcome to the property management blog. We are a diary of the property management business.
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Finding The Perfect Apartment
- There are many things to consider when you are searching for apartments. You must decide beforehand what you want. Make categories of the things you are looking for. Split them u…
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Flipping Houses For Profit
- Flipping houses has been a booming business for many years. There have been television shows and self help books and infomercials all claiming to have the secret to helping peopl…
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Free Truck and Driver Drives Sales
The use of a free truck and driver is a popular program that is sometimes provided by a self storage facility owned by a property management company. This is a useful service that …
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friends at the window
- I checked into my hotel today and went to my 17th floor room and opened the curtains to look at the view. I was enjoying the view when all of a sudden a man appeared at my window…
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Get A Storage Rental
- Raise your hand if you know what your job is. Everyone should have their hand up in the air because you should know what your job is. If you do not know what your job is, why are…
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Get inside the renter’s mind
- The question is: to rent or not to rent? Many times, we think that our customer is a mysterious animal, and we’d like to get inside his or her head. So I’m going to take you on a…
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Get Up and Get the Business
Property managers cannot always wait for the customer to walk in or make a phone call. Especially during self storage business’s drought periods, property managers need to go out a…
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Getting Better
Ronald Smith, PhoneSmart operator gives this message about quality of service.Welcome to the PhoneSmart Call Center blog, and insider diary of the self-storage industry.
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Getting In The Door At Kansas City Household Storage
It can be a little overwhelming even for the most experienced individuals to begin opening up their own direct selling business. There are many products and services that you can c…
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Going the Extra Mile
- Ronald Smith Phone Smart call Center operator offers his insight into quality customer service
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Hats off to Air France
- Welcome to the property management blog, our diary of the property management world.
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