Concerns

• The other concern that people will bring up when you say, “Since availability is limited, the best way I could help you today would be to go ahead and put a hold on that 55. What’s your first name? And your last name? And your phone number?” is often, “Oh, no, I’m still shopping.” Well, what does that mean? Sometimes that’s just a stall that has nothing to do with shopping, so ask them a few questions: “Well, have you called a few other places yet? What did you find?” Find out. If they actually are shopping, are they shopping for price? Location? Size? Amenities? Are they shopping for a good customer service experience? Go back to your agreements; see what’s going on. Now if they’re determined to call some other storage places for units first, try this: “Let me give you a few things to look for.” Now you’re setting the standard. Any other place that they call is going to be compared to your store because you’re giving them what they should be looking for. “Let me give you a couple of things to look for. You should have a facility that has…” and then go through your list of amenities, because if someone else doesn’t have those, they shouldn’t be storing with them. Or try, “Have you called a few other places yet?” You’ll hear what that person has to say. They may say, “Well, we like your price a lot, but we don’t like your location,” or “We like your location but we don’t like your price.” You’ll find out what their concerns are so that you can really understand them. Brought to you by: Self Storage Owner Blog and Self Storage Podcast Looking for Storage? 37211 Self Storage Please also visit our partners Self Storage Locations and their Self Storage Article Directory

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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