Going the Extra Mile

• Ronald Smith Phone Smart call Center operator offers his insight into quality customer service Welcome to the Phone Smart Self-storage blog. This is a diary of property management from an insider point of view. Every job that I work I strive to go the extra mile. I guess I have been groomed to do that since birth. My mom has always taught me to do all that I can to get the job done and do it to the best of my ability. I have had a few customer service related jobs. The first job I had is working as a busboy at a restaurant inside a casino in Kansas City. I consider this customer service because I was directly working with the customers. I was in charge of making sure the table was crowded and they were comfortable while they ate. Well I went the extra mile for them. I would make sure that their plates were out of the way. When the server was busy I also made sure that they had plenty to drink so that they wouldn’t have to ask for much. This not only helped the customer but it helped my server out as well. My job in the call center is no different. I want to try to go the extra mile so that we can help our customers and make the transition from moving to storage as easy as possible. For example, a customer called me to get a reservation for storage the next day. I went through the reservation and my computer had an error. At that point, all that I had remembered was her name and address. We went through the cc reservation but I didn’t write her phone number down. I went to my supervisor and asked for her help. She advised me to look them up on MSN white pages. I finally found her number and called her back to help her reserve the unit again. She understood when I told her that the computer had a glitch. I went the extra mile because I didn’t want her to show up to the store and find out she didn’t have a unit reserved. This also lets her know that the store is committed to quality customer service and it lets the store know that we care about doing a quality job. PhoneSmartYour Source for Lead Generation Secret Shopping BlogYour inside peek Self Storage BlogA diary of the self storage industry Self Storage Search EngineSelf Storage In South Dakota

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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