Employees As Customers

By Wendy Velez, PhoneSmart call center bilingual operator and outbound guru.

Welcome to the PhoneSmart property management blog, the ins and outs of property and commercial management.

Customer service is great tool and it helps retain customers. However, I don’t understand why a company forgets about their second most important asset, their employees! In my past jobs I’ve noticed that management will bend over backwards to please their consumers (which I completely agree with), but will not go half way to please their employees. Do they not see that having a disgruntled employee is just as negative as having a bad encounter with a customer? Especially if your job is sales orientated, a non-motivated employee who is angry with their management can leave a patron with a very sour taste in their mouth. So why is there this double standard, obviously an employee constitutes as a customer as soon as they purchase goods. So should they not be held to the same standards as a shopper? Income is income no matter where it comes from so why does it seem that an employees business does not hold the same value to the company as the average Joe who walks in off the streets. I know from my own personal experience I would never shop at my old employer, I would rather pay extra at a competitor then give them my business.

But things are so much better here at PhoneSmart.

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