Your Stuff Is Safe With Us

Laurie Cox, Outbound Sales Project Manager speaks about the importance of security.

Welcome to the PhoneSmart call center blog. This is the insider diary of the self-storage industry

Security has always been one of the biggest concerns for most people looking for storage. If a property has a gated community, video camera surveillance, and door alarmed units, and then they can pretty well be considered as “well-secured”. Once in a while, you run across what I like to call the “overly paranoid” caller. No matter how much security you DO have, he simply doesn’t think it is enough.

During a very prolonged call today, a gentleman inquiring about a storage unit was much more concerned with the security than anything else. His questions were very specific:

“What kind of material are your units constructed of”?**“How often do you change the tape, or do you have digital video camera surveillance”? “How often do you do site checks”? Knowing full well, I did not have all the answers, I simply said: “You know, sir, if I were to answer questions like that over the phone, ANYONE could find a way to rob us. Would you like to come down so I could show you how well-secured we are?” The man seemed to calm down enough to explain that he had been robbed before. I told him that we do everything we can to keep out undesirables, but even “Mission Impossible” guys can find a way in. I told him that our facility had lots of insurance and really big locks for sale and he laughed. He called back later that day and reserved a unit. PhoneSmart Your Source for Lead Generation Self Storage Blog A diary of the self storage industry Self Storage Search Engine Self Storage in Florida

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