You ARE the Company

By Ronald Smith PhoneSmart call center reservation specialist.

Welcome to the PhoneSmart call center blog an insider diary of the self storage and property management industry.

More self storage and other industries are moving to call centers for their customer service needs. If you answer for one of these industries, the minute you pick up the phone you are the company. There are many different factors that lead to a positive impression to the callers. One of the five main factors is the willingness to assist customers.

One day I needed assistance from a cell phone customer service line to explain why my phone couldn’t connect to the Internet network. I had already called the customer support call center and the rep told me that I should purchase an additional plan to get Internet service for my phone. I needed the Internet so that I could download ring tones for my cell phone. When I called the customer service rep, she informed me that there was no such plan. I tried to explain what I had been told but she kept cutting me off. She advised me to contact technical support and have them send information to my phone. I told her that I had already gone through those steps. She said, “I guess you need to get a new phone.” That was not only unprofessional, but extremely rude.

It’s always important to make a good impression over the phone to make the experience as positive has you can for the customer. This is especially important in the self storage business because people are already on edge about speaking with someone not there locally on site. Self storage associations across the country should implement the willingness to serve in all of their sales techniques. This would create more positive trends with call centers being noted for positive customer service rather than the bad impressions already associated with them.

Whether you’re in residential property management or commercial property management, a call center can help manage your sales. Once you learn how to take advantage of all the tools a call center can offer both you and your staff will be able to breath a little easier.

Self Storage in Maryland**2445 Crain Highway Waldorf, MD 20601 Manager: Tom Pilkerton (301) 638-3100 Call Tom today to reserve your storage unit and receive a $50 coupon! Total Quality Assurance Services Measures Quality Assurance

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