When are phone calls missed at a property?

Welcome to the property management blog. Today I want to talk about how a call center can impact the rental activity at your property.

The question often asked is

“When am I missing calls?”

Most properties miss rental inquiries in the hour or two before the office opens and in the hour or two after the office closes. Most potential renters are “working” longer hours that your office and leasing staff.

Potential commercial tenants are often looking at property before or after their regular business duties. Apartment renters are often making calls before or after tehy are at work.

One other time you miss calls is during the unusual spikes in activity that your staff experiences. There are often times in the property when the phones are quiet. But then you get a wave of phone calls and walk-ins. During these waves, callers get a busy signal, or get an answer from someone who is juggling too many customers at once and cannot concentrate fully on the caller.

You also miss calls the moment your staff people step out to see a customer, show a space, run an errand or go to lunch. If you want the phones to ring on a slow day, step out of the office and it will ring.

You don’t need to spend big money hiring additional staff to catch the phone calls that come in durng these times I have mentioned. You have PhoneSmart for that.

bye for now, Tron

View Tron Jordheim’s Profile Subscribe via RSS