What does it take to use a call center?

What does it take to get set up with PhoneSmart Call Center Services?

Buy-in up and down the line. If everyone in the organization is committed to using PhoneSmart to turn missed rental opportunities into signed leases, you will be successful.
Property information. We will provide you with questionnaires and forms to fill out, so we can build the screens that our reps use to sell your property. The better the information, the better we can sell your property to your potential renters.
Access to your staff. We need to be able to contact your staff people, particularly the site staff and their immediate supervisors in order to learn as much as we can about your property and in order to teach your people best practices for using our service. We normally have one or two people on our staff coordinating the set-up for you. We try to make it run as smoothly as possible.
A solid follow-up system. We can set appointments, take reservations, start applications and create leads, but it is up to your staff to finalize the leases. We can help you create a strong follow-up system if you do not have one in place. You will double the conversion rates of our leads, reservations and appointments by using a thorough follow-up system. If you are making the time and dollar investment to put us to work for you, you will want to maximize the returns.
Access to your dial tone provider. We normally like to place the call forward orders in order to minimize the pain you will experience in dealing with the phone companies. Many times the phone companies do the orders correctly the first time. But when they do the orders incorrectly, it can be quite a hassle.
Someone tracking ROI. We can give you approximate ROI figures based on what we assume you should be converting to leases. We need you to track our results carefully so we can analyze the program correctly and so we can show you how profitable a partner we are to you.

bye for now, Tron

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