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General · ·364 words

What do you know?

Welcome to the property management blog, our diary of the property management world. When figuring out policies and procedures for your properties you have a lot to consider.

When we take phone calls for properties we have a lot to consider, too. How do you make sure your staff understands all there is at hand. You might want to do some quizzes to help retention. Her is a copyuof one of our quizzes from our call center manager, Robin.

  1. If someone is looking for storage to store their truck outside in a parking space at a California WYX Storage property and they are sold out, what do you do?**a. Take a hot lead and ask manager to call them back if they have one coming up? b. Tell them, “sorry but we’re currently sold out” c. Refer them to manager’s voicemail?
  2. If someone calls and they are looking for a unit for someone else, how would you relay the info. to the store who you spoke to and who the unit is for as well s the contact number?
  3. Can you send a lead on a parking space for Store number 0197?
  4. Can you offer a special on a parking space even if it says, “all units offer specials”?
  5. Property 0517 – If a caller needs a 1025 unit, how would you handle that?
  6. Property 0570 – Where can someone rent a unit for band practice?
  7. Property 0570-How does the cost work for paint booths? a. By the month like all others? b. By the week? c. By the day? d. Other?
  8. If you have a caller stating that they hear an alarm going off at the store and the office is closed… and you have tried to contact the ER # and other numbers listed on that store screen but have not had luck, could you attempt to contact the referral stores in that area to let someone know? Why?
  9. Store 0566- how much is the deposit on a: a. 10X10? b. 1015? c. 510?
  10. Store 0566 – what is the deposit amount required at time of rental?
  11. Store 0566-Does the store accept credit cards?
  12. Store 0566-what is the address to the office?
  13. Store 0566- If someone prepays for a 1020 for 3 months upfront, do they qualify for the 4th month free?
  14. How do you explain an evaporated cooled unit?
Filed under: General