Treat a Storage Customer as You Would a Friend

• When a potential Midtown Kansas City self storage customer phones you, you should know all of the information that they will need to rent the space. There are some mistakes that you can make that will give your company a bad image. Knowing the mistakes before they happen can help you avoid them in the future and save yourself a lot of time and trouble. Many sites in Missouri do not focus when they are on the phone. They are trying to do too many things at once. To be a successful Midtown Kansas City self storagecompany, you will need to focus on one customer at a time. This will help avoid a lot of careless, preventable mistakes. It is important to schedule a time for the Midtown Kansas City self storagecaller to come in to rent the space. A lot of storage salespeople get excited when they get a reservation or schedule a site visit and they forget to schedule a time. You will usually tell the caller the access hours when they call in. This could be mistaken for store hours if you do not make it clear what the difference is to the customer. They may show up after hours expecting to rent a space only to find that your office is enclosed. This could cost you a customer and a lot of revenue at the same time. If you schedule an approximate time for them to come in, you will avoid this problem. People are busy in Missouri so they may be running a little bit late when they come in to rent a space. You should schedule appointment no later than thirty minutes before close. This is important for a couple of reasons. This will ensure that they will have plenty of time to get paperwork done without people in a rush. This will also give a little extra time just in case they are stuck in traffic. Some Midtown Kansas City self storageemployees do not factor in holiday hours when setting up appointments. At the beginning of each month you should take time to go over what holidays are coming up that month so that you are able to avoid scheduling appointments for that day. When people need storage, they are usually on a strict schedule so setting them back a day may lose that customer. Knowing your hours for specific days is also important. Some Midtown Kansas City self storagesites may have a day or two where they close early. Pay attention on the call so you do not schedule afternoon appointments on those days. You should also go over everything they need to know so there are no surprised when they come in to rent. There is more to the storage cost than just the monthly rent. You know this, but the caller probably does not. Assume that they do not when they call in and go over everything they will need when they come in. Cash customers need to know the total they need to bring. Not everyone uses a debit or credit card. Everyone needs to bring in a photo id when they rent. These are simple things that will prevent the customer from making multiple trips to your facility. Multiple trips can cost you storage customers, as well because some are not patient.

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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