This Is Not Bad At All

Jeremy McCainey, PhoneSmart newbie displays a positive outlook on our call center.

Welcome to the PhoneSmart property management blog, the ins and outs of property management and commercial management.

This is just a blog to talk about how exceptional the working environment at PhoneSmart is. I have had previous employment at a telefundraising firm. It was very difficult to convince people to give money to an organization that they knew nothing about. It did become easier once you could grasp the donor’s concern. This is key in any phone service job. Whether it’s renting storage or trying to get donors to donate. You need to answer a clients concern in a manner that tells them they can trust your advice and hopefully make a sale.

People want to feel confident that the person on the other end of the phone understands them and will help answer any question that may arise. PhoneSmart is a place where most of the concerns are actually solved in a professional manner. If a person has a question about why they should rent from a facility we can help pinpoint the given concern and get them on the road toward renting a unit.

I think the pace in which we take our calls really does influence the rate of success. I know that when I slow down and articulate my words the sale is finalized more quickly. I’ve learned that convincing our clients with facts about storage and what amenities are available for them does result in reservations.

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