Theses Are A Few Of My Favorite Things

By Liz Langesteiner bilingual phone rep and client services specialist offers her view of life in the PhoneSmart call center.

Welcome to the PhoneSmart call center blog, and insider view of the self-storage industry.

The dress code is my number one favorite thing about our call center that is located behind self storage in Columbia, MO. (Incidentally we specialize in taking missed calls in the storage industry and turning them into profit.) I no longer have concerns over tight constricting pantyhose; make up, high heels, acrylic nails, expensive haircuts and expensive overpriced Ann Taylor suits. I can even ride the bus to work, no more car payments!! I remember when the director said and I quote “ I don’t care how you dress just as long as you dress”. Since that day we have made a couple of modifications to the dress code. For example no tube tops (or the like) and your navel must be covered. I come to work in sweats, shorts, Tee shirts, sandals or running shoes. Ahh, the comfort.

My other favorite thing is our location. We are located 2 minutes from the Bear Creek Trail. Just the other day while I was at work I decided to take my break and walk on the Bear Creek Trail. While on the trail I watched a buck cross my path after the buck crossed the walking path it stopped. I decided to stop and watch the buck. We watched each other for about 5 minutes I began to wonder why the buck doesn’t move on. I turned to my left and there was a doe. She was waiting for me to move on so she could join the buck. That was priceless and absolutely beautiful. On a busy day I will answer approximately 135 calls per day. I talk to people from all walks of life and people in every situation you can imagine. So it is real nice when you can lean back in your chair be comfortable and take a break on a nature trail.

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