The Pink Chicken Hat

Written by Natalie Thomas, ultimate secret shopper.**Welcome to PhoneSmart’s property management blog, the ins and outs of property and commercial management. Do you find it hard to discipline your employees? Do you have an employee handbook or some other document that outlines the do’s and don’ts of how your employees should conduct themselves? Even if your business only has one employee it is best for you if you have some kind plan figured out before hand. Don’t wait for an employee to do something wrong to have a discipline plan. This could result in the employee “getting away” with something or the discipline not being appropriate to the wrongness. One time when I was managing my parent’s restaurant, we had a particular group of servers that were constantly tardy. Besides being tardy, they were an awesome group of workers and we did not want to get rid of them. I repeatedly warned them each time they were late, but it did not help, alas they would be late on their next scheduled shift. Finally, I was fed up and wanted to remedy the situation, but I did not want to fire anyone for being tardy. I decided I would make a special hat, and whenever someone was late, they had to wear the “hat” as punishment. So, off to the craft store I went. I finally created a fuchsia cowboy hat with stuffed chickens and Styrofoam eggs and feathers to decorate it. It was great. After announcing to the servers that, whenever anyone was late they would have to wear the chicken hat the rest of their shift as punishment, things got interesting. A few days passed and not one person was late, it was working. Then one afternoon as the clocked ticked by, someone was late. I put the chicken hat on the server area of the bar and waited. The server finally arrived and saw the hat on the bar. Nothing else was said, but the tears started. Just a few as they walked around in the glorious hot pink hat. After about 20 minutes, we told them to take it off. That server was never late again. Now it sits retired behind the bar. Previous employees will come by to say hello, see the chicken hat and laugh. Storage Concierge Self Storage in Missouri Storage Concierge Self Storage in New Jersey Storage Concierge Self Storage in New York

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