The details

Welcome to the property management blog, where we keep a diary of our experience in the property management field.

I have been on the road the last few days and staying in a Westin hotel. I normally like a Westin. They know that the comfort of one’s bed means a lot and have taken great pain and expense in making sure you get a very comfortable bed. That is worth a lot.

But sometimes the details in any given property, be it a hotel, office building, condo or whatever, are disturbing. When riding in the elevator here, you can see that whoever is polishing the brass plate behind the floor number buttons has been letting the brass polish sit on the raised numbers of the buttons and has not cleaned or polished the numbers themselves. So there is a build-up of cleaner and it looks lousy. Many people probably don’t even noticfe it. Some will notice it and not pay attention to it. Others will see it and it will put a damper on their whole experience. Personally it does not bother me, but it is inconsistent with the overall quality of the hotel and the overall impression one gets of the maintenance.

So when you go up and down the elevators in your buildings, make sure you look at the details. Look for the little things that might leave a wrong impression. Don’t let something as minor as an incomplete polishing job cause one of your tenants or guests to doubt your quality. The devil is really in the details.

bye for now,

Tron

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