The Benefits of Listening

Tressa Long Phone Smart operator speaks about the importance of listening to the caller.

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There are major benefits of listening as a customer and in dealing with customers. As a customer it is a benefit to have good listening skills when it comes to hours of operation, gate access hours, hold times, and billing. When working with customers having good listening skills is beneficial to keep the flow of the call moving in a timely manner. If you ask a customer for their name and keep asking them the same questions over and over again because you were not listening it can be annoying to the customer. It is really unprofessional to have to ask the same question more than one time.

Personally, as a consumer myself, I do not like to be helped by people who do not listen to me. I feel that they are unprofessional and they do not have rapport building skills. I want to be put on a customer pedestal and treated with respect. Let us all come together and build our listening skills so we can make a lasting impression on our customers. When a customer feels like they are talking with a friend it makes the whole process much smoother and a friend of a friend will spread the word!

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