Stepping Up

Welcome to the PhoneSmart Property Management blog, the ins and outs of Property Management, Commercial Management, Apartment Management and more.**Angela Perry promoted to trainer from within the call center addresses issues all newly promoted people face. When I was in the military I found that my most difficult challenge came about when I was promoted. It is true, it was not the 12 mile ruck marches, the early morning wake ups, the physical test, the 4 or 6 mile runs, the 100 sit-ups; it honestly was being promoted from corporal to sergeant. It is very difficult when you are promoted within the same section that you are a part of. It doesn’t matter whether you work in a corporate office or a retail store. The transition is difficult enough having to learn the responsibilities of a new job. To add to this transition you must now earn a different level of respect of the same group that you were once a part of. It is true that once you are promoted it is a group effort to keep the company running smoothly. Everyone is important from the president to the entry-level position. In military terms it would be from the general to the private. What I have found the most difficult is remaining in the same section or platoon. The same people that you once “bent” the rules with are the same ones that you are asking to respect you and your position. Some people are not able to make the adjustment to a friend being promoted over them. On the flip side others cannot handle being in charge of their friend. Favoritism comes into play and some may think that since you are their “buddy” that you should let them slide. They are putting you in a very compromising position but as a leader you make the right decision and enforce the punishment. In the military you are called by your last name but as a sergeant you must earn respect and now have a title in front of that last name. Remembering when to call a person by the proper rank and name is hard in the beginning but it is a mistake that is quickly fixed. In the work force, you may have once addressed the person as a general name but then when a promotion takes place, it would be appropriate to address that person by “sir” or “ma’am.” In a more relaxed atmosphere sir or ma’am may not be necessary to use but the way you approach them should be different. To avoid the awkwardness it is best to remove the person being promoted to another section, building, platoon, or department. That way all of my “habits” do not follow with me nor do I have to “suspect” anyone of (what I know) of their past behaviors. Not all may agree and it is not for all to agree. I did not agree until I was put in the situation. PhoneSmart Your Source for Lead Generation Self Storage Blog A diary of the self storage industry Self Storage Search Engine Self Storage in New Mexico

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