Self Storage Takes The Stage

• We all know how the saying goes, you only have one time to make a first impression, we know and hear that saying but we decide not to abide by it. You are on stage the whole time you are speaking to the customer. They are analyzing how you are providing great customer service. They want to know that with the money they are investing, they are getting valuable help with taking care of their needs. When a customer picks up the phone and makes that call to your storage facility, they need to be well taken care of and it all starts with the greeting. What is in a greeting? Well a greeting is a way for two people to intentionally get involved in a conversation. A greeting is also a way to show that you are aware of the other persons desire to speak to you. Have you ever thought of it that way? A greeting makes you aware of the other person. Was there a time in which you called a company and you heard just a simple hello? Is just saying hello the appropriate way to say you are aware that you have a desire to speak to that person? Probably not. As property managers, you and the people that work for you need to realize that you are on stage the moment you answer the phone or have someone walk through your door. Do not think that a proper greeting is limited to answering the phone. There have been many great greetings in self storage and greetings that we should not mention. As property managers, we have to be consistent. Some people decide to have a greeting that is scripted and is a paragraph long it seems, where others just answer the phone with the name of the facility. There is no perfect way to answer the phone and grab the attention of the caller. As property managers, we need to ensure that customers are being greeted in a way they feel invited to either come into the facility or walk around it. The happy medium to the greeting is to ensure that the caller knows where they called, whom they are speaking to and to know they are ready to be helped. The tone, inflection of voice and sincerity can all make a difference on the delivery of the greeting. The greeting sets up the rest of the call. A greeting is also considered being important because it usually sets the mood of the entire call. As property managers, if we have a bad opening line, we can maybe lose the attention of the caller. If we do not establish a position of power and control early in the call, the caller might walk all over us. Understand that you have the tools necessary to have a great presentation to assist those who want storage. The hardest and easiest thing is, do we use those tools? As property managers in self storage, we know there is a lot of competition out there. No one is above making some tweaks to their performance or doing some self evaluations. With a proper greeting, you are setting the stage for the call. Now, setting the stage is the easy part, what song and dance you do afterwards is also crucial in the renting of new tenants. Car Storage Pennsylvania Self Storage Basalt Storage August 2006 Property Management Blog Archive Craft Storage Self Storage Article Directory – General Information

Related Posts:

Selling Self Storage- How do the calls flow at the call center?- Get A Storage Rental- Stars in Your Eyes- Ever need help with a caller?- Managers, You Need A Call Center- Switch It Up- Building Maintenance Options- Customer Service Practices- One Storage Manager Is Unlike The Other

Tweet This Post

Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

View admin’s Profile Subscribe via RSS