“Role Play”, anyone?

Sarah Little our Secret Shop and Evaluations specialist takes us down a different road

And now for something completely different

And where we stop no one knows …

Sometimes some of my best ideas end up being so far from where I started that it is impossible to retrace my steps and remember how I got there. I remember a few projects that took a turn for the worse, but, all in all, the end results have been unique and fun.

When I’m ready for a change, or am asked to make one, I like to start with what I’ve got. I take the ideas and “dream up’ a little something different. I like to think of ways I could change a process and make it an entirely new service or idea.

Gather a little information and research what you are aiming for. It’s always helpful to see what everyone else is doing, and what he or she isn’t doing. Sometimes what they aren’t doing can be the thing you do that gives you one up on them!

Anyone would jump at the chance to expand business and begin generating new clientele. One of the best ways to do that is to know your clients and ask them what they would like to see. This gives you a general direction to go in.

One of Phone Smart’s more recent services is our Role Playing Helpline. I’d like to say that I thought of it, but it was Tron who came up with the innovative method of training. It really is the perfect tool. An employee can call in and get help with anything they have trouble with in his or her sales presentation.

What makes it so great is that the Helpline can be used by anyone at any level of sales experience. They can use it on their free time. And the best part is that it pays for itself 100 times over.

If you could gain just one more renter a month because your employee knew how to present the service, how much would you be willing to invest? I say invest. You really are making an investment when you hire an employee. You put, to some extent, the success of your business in their hands. They make first impressions and maintain some kind of rapport with your customers. It’s up to you if they are given the tools necessary to increase your revenue.

If you’d like to get onboard with this creative and powerful new tool contact us at sarahlittle@phone-smart.net**Take some time to look at what you’ve got and dream up a little something that could liven up an old product or make a new product Sarah Self Storage Insurance MiniCo: where the pros go Self Storage Education Learn about the Self Storage Industry StorageMart: Maryland Brand new facility Secret Shopping Blog Your inside peek

Related Posts:

PhoneSmart basic informationPassionFREE drawing from PhoneSmart for the Chicago SSA CThe Rat RaceThe art of the price stallSwitch It UpProperty Management AdviseFeb newsSometimesEmployees As Customers Tweet This Post Disclamer:** This entry is intended to promote our partner StorageMart and some or all participants received compensation.

View admin’s Profile Subscribe via RSS