Recovery protocols

Thanks for coming to the property management blog, our diary of the world of property management.

We often take our data systems for granted. Our computers and management software are wonderful things when they work right. What would we ever do without them? We would crash and burn. But we are often so busy with everything else that we may neglect to protect our data. If you had all your systems crash today, how much data could you recover? How long would it take? Would anyone outside your IT staff notice? If you have not run a drill lately, run one.

We are always very concerned about losing our systems at PhoneSmart. We are totally dependent on our systems. And our clients are totally dependent on us for the added revenue we create for them. You are totally dependent on your systems for reporting and tracking tenants, revenue, maintenance and ROI.

Every now and again we have some minor systems crash as you all do. There are so many viruses floating around the cyber world that one is bound to upset your system from time to time. Usually these are not a big deal, even if they are a nuisance and time wasters. But are you prepared for the big crash? We had one not too long ago. They are not fun. But it is tremendously relieving to hear your IT chief tell you that the back-ups are good and that things will be back to normal before long. I am not even sure anyone outside of our office would have noticed we were doing the recovery dance. Our temporary patches held while our recovery of back-ups completed.

Do your vendors have protocols in place to protect and recover their systems if they are subject to a big crash? Make sure they do. And make sure your IT people have reviewed their recovery strategy recently and that no one forgot to do the most recent back-up. You will be glad you took these precautions.

Bye for now,**Tron

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