Put On A Smiling Face :)

Our upbeat call center rep, Mary gives us the benefits of a smile.

Welcome to our property management blog, the ins and outs of property management and commercial management.

Customers love to be treated like royalty, after all they are always right. People who call about storage are usually on a mission. They know what they want, or think they know what they want and they want the cheapest. Sometimes, they don’t care about anything else but to get to the price. They want to get right down to business. Does that sound familiar? Then sometimes people are nervous because they’ve never rented before. They don’t know what to ask, or they have a lot of questions. Some people are calm and easy going. Irate people are usually current tenants and are unhappy about something.

Smiling while on the phone can give you a cheerful, pleasant impression to the caller. Your smile can do so much for you and you might not realize it. It can slow down that rapid hard to sell on the mission type, or make a nervous one feel comfortable, or an easygoing person just feel at home. A smile can even diffuse the upset customer who would seem to be the most unlikely to make happy.

So you see, smiling can help a variety of people and, a word of warning; it can be contagious even though a caller may not see it.

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