Property Management Advise

• For one summer, when I was 17 years old, I caddied at an exclusive golf club in New Jersey. On my first day, the caddy master set me up with the most dreaded member of the entire country club. Whenever he appeared near the first tee, all the veteran caddies would suddenly get up to use the bathroom. He didn’t talk much, but when he did it was usually some sort of insulting words of wisdom. On the second hole I was treated to one of these enchanting moments: Listen son. There are two types of caddies. There are bag carriers and there are caddies who offer advice and help the golfer.  That was all he said to me for the entire day. I didn’t know how to take it. Was he not happy with my services, or was he just giving me some sort of life long advice that I was suppose to take with me beyond the golf course? At the time I thought it was the former, but now I realize it was the ladder, or at least I think. However, its time for me to pass down these words of wisdom and relate them to self storage. There are two types of property management: there are ones who take phone calls, provide bookkeeping services, human resources, and payroll services; and there are ones who train your store managers how to sell your services and increase revenue. PhoneSmart is your complete property management team when it comes to increasing revenue. Not only do we take calls when the property management is unavailable, our highly trained sales experts close sales and generate sales leads. Our expert sales trainers work with property management and staff to refresh and better sales skills. This is followed by monthly tests and secret shopping calls with immediate feedback. Property management also is encouraged to participate in our role play helpline with one of PhoneSmart’s expert sales team members. Don’t try to do it all yourself; property management has many responsibilities besides sales including collecting rent, addressing and responding to maintenance issues, advertising, and security. Rather than saving money, you will lose money trying to do it all yourself. If property management is not able to answer a phone call from a potential renter because he is out taking care one of many responsibilities, most likely that caller will rent from someone else. Customers are unlikely to call back; especially, if the competition answers the call. So, don’t think for once that having a property management backup service like PhoneSmart is another expense. Our sales experts will generate the revenue that you would have missed. If for some reason a potential self storage customer is not ready to commit, a sales expert will generate a lead for the property management to follow up on. Training your own sales force takes a long time and dealing with a staff is difficult. PhoneSmart is your already highly trained sales staff that comes without all the headaches. So call PhoneSmart today and hire us as your permanent sales and property management staff. We are not just here to take your phone calls; we are here to increase revenue and make property management easier for you.  Brought to you by: Property Management Blog and Free Local Self Storage Quotes

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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