One Storage Manager Is Unlike The Other

• The self storage industry is one of the easiest industries to be a part of. Let us look at how simple being in this business is. All you have to do is greet customers when they come in to your facility, you show them a rental and then they give you their credit card. Besides that, the associates do not have much to do. Why else do you think that many people are getting involved and trying to get involved in managing property ? So now, let us wake up and shift to reality. Storage is hard and it is a very difficult business to be a part of. Usually if you take a drive down the closest major highway, you can see a facility almost every other mile. Sometimes you might find two or three on the same street. If there are so many facilities, how does one facility stack up against another one? That is where it comes down to the person or team managing property . For the customer to want to give their hard earned money to your facility to store, you have to give them reasons to. It might come down to price, features, cleanliness or other amenities. Depending on where you live, you will have many different places to visit, evaluate and decide if that is place for you to store. Most of the time you will have to get the customer to agree that your property is where they need to store. When people call around looking for the best property, they might focus on price more than anything. Unfortunately in the market today, the power of the dollar is important. So if they can not see the value in what you have to offer, they will not rent from you. Just because you are giving away your storage for one dollar for the first month, does not always get you the most business. When managing property , you have to be able to stay competitive with your friends in storage around you. A clean and well maintained facility will go a long way with different groups of customer. If a customer finds your facility on one of the various ways of advertising you might do, decides to come down to see it and it is not up to par, they will not rent. It is up to the person managing property to keep the appearance up in order to attract all walks of life. What kind of security does your facility offer? Are you nice and thorough to the customer? These are all questions that they want to know and hear. As soon as you answer the phone or your associates answer the phone, the stage is set. The caller will know right away if you are friendly or you do not care about them as much as the next person. Each customer is different and the person managing property needs to understand that. A well trained sales staff that can also do the tasks needed to keep the property looking good is a great combination and a winning formula. Sometimes you might find that you will have either someone that can adapt well to the needs of the customers or someone who is just good at keeping the facility looking good. When you are in charge of your property, you have to have the balance in order to take care of every customer. Columbia Boat Storage

Related Posts:

Customer Service Practices- Selling Self Storage- Self Storage Takes The Stage- Building Maintenance Schedules- Get A Storage Rental- Managers, You Need A Call Center- Sorry, I don’t handle that- Why Rentals Rates Are What They Are- Storage Rentals- TMI, “Too Much Information”

Tweet This Post

View Staff’s Profile Subscribe via RSS