Manners Go A Long Way

• Ronald Smith, PhoneSmart call center operator and business blog writer tells a secret about good relations with self-storage customers. Welcome to the PhoneSmart call center blog, the ins and outs of the property management industry. My mom has always taught me to be polite. She told me that it’s not only a reflection of you but a reflection of her as well. That’s why I’m always conscious to make sure that I try to open the door for my significant other or try not to put my elbows on the table. My friends are constantly teasing me because I annunciate my words fully so that people can understand me. When I’m on the phone I try to show the same courtesy I would want from others. For example, when I’m doing my order blank close I ask in a polite way for their name and number. Most of the time people are more receptive to a polite salesperson than someone who is perceived as being rude. Now, it does get kind of tricky because you do want to avoid yes or no questions. For example, I wouldn’t say, “May I have your name and number please?” I would learn how to say something like, “what’s your name and number please starting with your area code?” exhibiting good manners goes a long way in customer service and sales. Proper manners are not only a reflection of you, but it’s a reflection of the entire company as well. You should use the tools available to keep up with the property management trends. Self Storage in Springfield, Missouri Come by and see Larry and Becky, our on site management team. (417)831-4340 Quality Assurance service at Total Quality Assurance Services

Related Posts:

You ARE the Company- Getting Better- Going the Extra Mile- Managers, You Need A Call Center- TMI, “Too Much Information”- Otherwise Known As…- Why Do I Need Insurance?- To Blog Or Not To Blog- Business Phone Etiqette- Play On Words

Tweet This Post

Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

View admin’s Profile Subscribe via RSS