Leave a Lasting Impression

Robin Turner, PhoneSmart Call Center Manager shares her wisdom.**Welcome to the PhoneSmart property management blog, the ins and outs of property management and commercial management. When you have a caller who needs storage but not for 4 more months what do you do? Handle the call as you would any other caller. Give them all of the information that they need so when it comes time for them to rent storage, they will be prepared. Most likely if they are calling you 4 months from the time that they need it, they are probably taking notes, and shopping other stores as well. Don’t take advantage of 4 months delay by giving them the short end of the stick. Don’t rush your call thinking it’s not worth your time. Because in 4 months, they’ll need to rent somewhere. Maybe they are selling their home or moving to the area. You can still be as inviting to them as you would be to someone who needs storage tomorrow. Give them your full attention and follow through. Ask your caller for their address so that you can send them some information. You may not want to send them all of your prices, but maybe a brochure that tells all about your facility. A brochure will leave a lasting impression, even when you are done with your call. The customer’s eyes seem to brighten up when offered a brochure to be mailed out to them. They know you care enough to keep in touch with them. If you ever offer coupons, maybe you can throw one in there for them. Maybe even add a personalized note about what you talked about. They’ll be sure to rent from you, as your competitor may not have been so nice and offered the same courtesy that you have. PhoneSmart Your Offsite Sales Solution Self Storage Blog A diary of the self storage industry Self Storage Search Engine Finding Storage Faster

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