Leading equals Learning

• Angela Perry, Phone Smart call center Trainer reflects on the challenges and rewards of leading. Welcome to the Phone Smart blog an inside view of the property management industry Leading can also mean learning. It does not matter whether you are leading a small or large group there is still a lot to be learned. As you are preparing your training materials you can keep in mind what you have learned about your trainees from interviews or other sources from the hiring managers. There are as many correct ways to train, as there are people. Some will respond better to the direct “hands on” style that includes lectures, note taking, audio and perhaps even visual aids. It is the responsibility of the presenter to decipher which style best fits which trainee. People also respond differently to praise. All need to feel that his or her efforts and accomplishments are being recognized. Some people may require that the presenter give praise each time an accomplishment is made. A simple “congratulations,” “good work,” “job well done,” or even a certificate of achievement. Others may not require so much recognition. A nonverbal gesture such as a “thumbs up,” a smile, or even an “okay sign.” may be all of the encouragement they need. Some people are independent and do not desire any type of public praise other than their periodic review. This review can be a timely evaluation or one-on-one feedback. Some potential achievers can be set back or lost because they did not receive enough encouragement and praise from the trainer. Being a project manager and a trainer, it has been essential to learn the attributes and learning style of my trainees to complete my job successfully. With the knowledge I have gained in understanding different learning styles and techniques I have learned to better assess what is needed of me. Secret Shopping BlogYour inside peek Self Storage BlogA diary of the self storage industry Have you seen this summer’s self storage forcast in Mini Storage Messenger? Tron Jordheim projects that, “The last weekend of April was quite a bit busier than we anticipated. Already the beginning of May has been stronger than we thought as well. From what we’ve seen from demand, May is going to be gangbusters on a national level. I think we’re going to have a stronger season than we anticipated.” To read more on this subject check out the upcoming issue ofMini Storage Messenger

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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