Is There Life Out There?

Written by Kay, our prolific writer of wonderful witisisms.**Welcome to PhoneSmart’s property management blog, the ins and outs of property management and commercial management. The Low Down, Washed Out, Soul bending, Dog Days Talking Self-Storage Blues. OR Sometimes you just can’t win for losing. There are some folks who call in to inquire about self storage who are so nice and so much fun that you are really glad to not be home sitting in front of the tube. The situations they bring into your evening are often what Sunday dinner conversations are made of. Some of them are the catalyst for after mid night cleaning frenzy’s and some can make grown men cry. Then there are the pranksters. They like to call and ask question after question, one more outrageous than the last. Some reps here get annoyed with them. The only way to handle them is to either hang up mid call or humor them. I find it more effective to humor them along (just in case the caller really is Obsessive/Compulsive and DOES have 250 plastic bins filled with marbles and a stuffed Giraffe) and then right before I disconnect to say in an innocent and “You didn’t really fool me” voice “Thank you for prancing me!” It is so heartening to hear the wind rush out their sails! Finally, there are those people who are just angry at the world. They often leave me in a state of slow burn and I can only take pride in the fact that I maintained my professional demeanor and did not lower myself to their level. They give credence to the old saying “That which does not kill you makes you strong.” Life on the phones can be exhilarating, humorous, gratifying, and maddening. It is never boring! PhoneSmart Your Offsite Sales Solution Total Quality Assurance Services Your all in one Quality Assuarance Portal Secret Shopping Blog Your inside peek

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