Internal Upside

• Where is the internal upside in your property? It is in the rental inquiries you are already receiving. You are probably missing several rental inquiries each month because your staff just cannot answer each and every call. Sometimes callers get a busy signal. Sometimes your staff is too busy doing what they are supposed to do to answer an incoming call… and you get rental inquiries when the office is closed. Using an off site sales force or a call center will keep these inquiries from slipping away if the phone agents taking your calls are sales oriented. You are also missing rentals because your staff could sell better. Even if your staff is pretty good, they could always be better. If you rent to one more person because you have improved sales skills, you have paid for any costs that you incurred to raise the standards. Many management companies spend a great deal of time and money on marketing and presenting their properties and them neglect to talk to every caller, or neglect to talk to callers well. How are you approaching the internal upside in your properties? Bye for now, Tron

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When are phone calls missed at a property?- When are phone calls missed at property?- Brainstorm resource- How much internal upside?- Why a call center?- How do the calls flow at the call center?- What are the points?- Call centers and storage- rule of thirds- Handling Spanish calls

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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