Have It Your Way

Written by Natalie Thomas, ultimate secret shopper.**Welcome to PhoneSmart’s property management blog, the ins and outs of property and commercial management. “Hold the pickle, hold the lettuce, special orders don’t upset us, all we ask is that you let us serve it your way—Have it your way, have it your way, at Burger King.” This was an advertising campaign by Burger King to show how flexible they are and how they want you have your meal the way you want it. Then, on the other side of the coin is the infamous, “no soup for you,” guy. He had a set of rules and you followed them or you didn’t get your lunch. Which way does your business run? Are you able to bend over backwards to be accommodating to your customers or do you set the rules for everyone else to follow? Or maybe your business falls somewhere in between. I think that it is best to be somewhere in between. Your business should be flexible, yet have a set of rules or outlines that fit you business the best way possible. Not everyone falls into the cookie cutter outline. You want to be able to provide great customer service, but don’t want to get walked on. Take a look at what your business program is and adjust it as necessary. Sometimes a little change will work for the better. Storage Concierge Helpful Storage Stuff Self Storage Search Engine Self Storage in Georgia Self Storage Blog A diary of the self storage industry

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