Got Trucks?

Robin Turner, PhoneSmart call center Manager works with callers requesting truck information to turn them into self-storage tenants.**Welcome to the PhoneSmart call center blog and insider view of the self-storage industry. Even though I don’t strictly take inbound calls as the reps on the floor do, I do still take calls from time to time to help out. Out of the 20 or so calls that I took today, about 4 of those were for people looking to rent a truck. Although they also needed a storage unit, they were more interested in the availability of truck that they could rent for the day. Surprisingly, no matter how hard I tried to tell them about the importance of at least getting a unit reserved while I had them on the phone, they were set on getting a truck secured before the storage unit. Normally, if it is a store that rents trucks, I call on the store while I have the customer on the phone, so I can let the caller know if it is something that will work. It just so happened that the stores I was answering for did not rent trucks. It’s crazy to think that even though I told them how limited the storage units were, and the importance of at least securing a unit, those callers cared less if I had only one unit left. As one of them stated, “I’m not too worried about a storage unit, as there’s storage facilities all up and down the street. I need a truck first.” I believe that particular caller called in on a store that we answer for that is located in California. I did however get leads for the managers to follow up on to see if they could turn the caller around and get them into the store and maybe see if they could refer them to a place that did rent trucks. So, if you don’t rent trucks at the current time, it’s definitely something you may want to think about. You could be losing rentals to the stores that offer more a variety. PhoneSmart Your Offsite Sales Solution Secret Shopping Blog Your inside peek Self Storage Search Engine Self Storage in Iowa

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