Fight the Temptation

• Welcome to our property management blog. Today, Julio Montes, a “newbie” speaks about customer relations. Today is day two in a row with a string of bitter callers. This phenomenon, characteristic of “Customerus Angrificus”, happens from time to time. They can’t help it. It is in their nature to react that way when they have been given incorrect information or when something happens that triggers their anger reflex. Even leading scientists are baffled by the nature of the beast and cannot explain how this behavior has proven effective to be passed on to each successive generation. What do you do when a “Customerus Angrificus” reaches you? Well, it’s similar to dealing with a bear in the wild. You have to play dead. Now, I’m not saying to remain silent on the phone and ignore them, but you do have to keep your inner “Angrificus” at bay. It is always very tempting to give in and tell the beast how you really feel about them and their momma and that you have better things that you could be doing with your day. We must take a deep breath and let it out really slow so we can be the better species: be the one that can control his temper; be the one that can speak in a calm and soothing voice; be the one that can ultimately transform the raging beast into a gentle friend. On a side note, if you see me hyperventilating into a paper bag that means “Angrificus” is getting the better of me. And I’m trying to remain calm and collected the best way I can. PhoneSmartYour Offsite Sales Solution Self Storage Search EngineFinding Storage Faster Secret Shopping BlogYour inside peek

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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