Customer Service Practices

• There are many people that do a lot of research when looking for the ideal self storage unit. They make many phone calls and search endless websites looking for the best of what they desire. The question is though, what are the customers looking for in a storage space? What are they looking for when they are looking for their special storage rental? What do you think they are in need of? What will get them to rent at your facility? Those are the questions that self storage managers ask themselves every day they are in to work. No one wants to fail and not sell rental spaces. Most managers want to be able to say, We do not have any spaces available to rent. But we can take your name and number and let you know when they become available. There are some facilities that can say that to their customers. Now are they doing anything differently than the next storage facility? Are they the pillar of excellent customer service? Are they giving their rental spaces away at pennies on the dollar? What is their secret? Some people say that the secret to getting people to come down to a facility to get a rental space from them is customer service along with a great location, mixed with some great pricing. Some of you storage managers might think to yourself, do you have all of that to offer the customer? You can never be too sure. The combination above is hard to have and hard to attempt to possess. You cannot pick up and move your location to where the customers are after you have already set up your property. Now you can change the prices on your rental spaces and attempt to give outstanding customer service, but what is the definition of outstanding customer service and what is the best price for storage? You as self storage managers can stress yourself out trying to figure out what is going to give them more business. Every storage facility is different and has a different customer base. Not everyone is going to be able to win over every customer. What you can do is completely take care of the customers needs. The great thing about that is that every customers needs are different. This is why not one facility is able to take care of each customer, but not everyone is committed to take care of people uniquely. As people are out there doing research looking for the best facility, what are they really looking for? It is different from one person to the next. What would happen if companies out there stop being so scripted in how they talk to customers and actually ask the customer what they are needing in storage space? What would happen if one company thought outside of the box and came out and asked customers what they are needing? Most companies spend tons of money thinking up ways to get customers into their buildings to store their belongings. The funny thing is that the simplest solution are sometimes right in front of them. Just ask the customer what they want. Just think, if we actually knew what the customer wanted and then we could satisfy their needs to the fullest extent. Wow. What a concept. Local Storage Nebraska Self Storage Hollis Storage November 2007 Secret Shopping Blog Archive Self Storage Quote Revisited Self Storage Article Directory – General Information

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Selling Self Storage- Get A Storage Rental- Getting Better- One Storage Manager Is Unlike The Other- Self Storage Takes The Stage- Building Maintenance Options- Easy steps to great customer service.- Write it down- Service Should Be a Factor When Choosing a Storage Company- Bum Rush

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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