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Business Phone Etiqette

Business Phone Etiqette

By Liz Langsteiner, PhoneSmart Client Development and call center blogger.

Welcome to PhoneSmart’s business blog, your inside peek at the property management industry.

Quiet Please, I am on the phone with a potential tenant!

What do our callers hear in the back ground when we are on the phone with them? I hope they only hear me giving them lots of good information, answering their questions and making a reservation for storage.

It was just last week when I was on the phone with a potential tenant that I found myself apologizing for the noise in the background. The noise was coming from several people who were busy talking about their extracurricular activities.

You can work in an office area with many cubicles or an apartment call center with lots of representatives; the rules are still the same! You must always take into consideration the person who is on the phone. I speak from experience; I am one of those individuals who are easily distracted.

Here are a few tips for those of us who make our living on the phone. Learn how to follow these guidelines and your customers will appreciate it.

  1. Never chew gum when you are taking calls**2. Do not eat crunchy foods on the phone
  2. If you need to take a drink do not gulp
  3. Try not to rattle papers around your headset
  4. If you must yawn make it a quiet yawn Self Storage in New Jersey 6700 River Road W., New York, NJ 07093 Manager: Rowland Browne Ph:(201) 869-2330 Fax:(201) 869-2306 Stay out of the weather with our Indoor Loading Docks. For a limited time only: $20, $50, and $75 coupons. Total Quality Assurance Services Measures Quality Assurance

Managers, You Need A Call CenterHow do the calls flow at the call center?When are phone calls missed at property?You ARE the CompanyWhen are phone calls missed at a property?It’s A Never-Ending Searchcan do!Why a call center?BUSY MANAGERS?PhoneSmart plug Tweet This Post Disclamer:** This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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