Business or Household

Robin Turner PhoneSmart call center manager offers the following for our call center blog.**Welcome to the PhoneSmart property management blog and insider view of the property management industry. Lately, we have noticed a new property management trend that involves callers asking for a unit who obviously are not that familiar with storage or just don’t realize the importance of the information that we are looking for. Since we are the storage experts when it comes to dealing with storage customers and we can answer up to 100 or more calls a day, we find questions that the average storage store employee may not think of. Some callers (as far as I’m concerned) take a while in getting to the point when it comes to explaining what they’re storing, so I can quickly learn how to help them figure out what size they may need. I’ve realized that sometimes when you simply ask up front, “what are you storing” it just doesn’t do the job to where I can quickly get the information I need to help determine what size or type of unit they may need. The caller who asks ” I need storage, what do you have?” Or similar to that, just tells me that they’re not familiar enough with MY needs. Try this next time “Is the for a business or is this for a household move”. Even your more reluctant and not so friendly callers, will open up with something like “Oh, no, I’m only storing my bedroom set”, or you may get “It’s for my business and I’m storing my files”. But you can hear a release of tension from the caller because they realize that “hey, that was an interesting question.” They weren’t expecting that one. Well, from there, you then know where you can go by asking relevant questions. Because many times if you only the basic question; “what are you storing?” You could get a generic answer like furniture. Well, both household and businesses both have furniture. If they say “boxes”, generally if it is for a business, it probably (not all the time) means file boxes, which are the same size and can be stacked very well. If for a household move, then you know that the boxes will definitely vary in shape and size. “Is this for a business or household move?” Self Storage in Missouri Kansas City, MO, Call Debra at (816)734-3989, 1 of only 3 properties north of the river with climate controlled units Total Quality Assurance Services has a customer care divison.

Related Posts:

Don’t Stop There…Managers, You Need A Call CenterTips For Renting San Antonio Household StorageGot Trucks?Why Do I Need Insurance?Common Questions About Basalt Furniture StorageChoosing San Antonio Household StorageGetting To Know Self StorageRent The Right Bogart Storage UnitsStorage Rental Tweet This Post Disclamer:** This entry is intended to promote our partner StorageMart and some or all participants received compensation.

View admin’s Profile Subscribe via RSS