Brainstorm resource

Welcome to the property management blog, where we share our views and opinions on running apartments, commercial and retail space.

We are still at the Brainstorming session in Orlando. Today was the day to talk to people in the trade show area, or resource room, as the brainstromers call it. I find from talking to people that they all have the same problem that we can solve. Leasing agents and customer service staff at the properties are letting rentals slip away by missing phone calls or by answering a phone calll when they are not able to focus their complete attention on the call. People are also talking about the lack of sales and closing skills at the property level.

So there is a real need for an off-site sales force like ours, where we can talk to the rental inquiries the property cannotand turn those calls into appoinments and showings. There is a need for our secret shopper service to help proeprty staff do better on the phone and ask for the business.

It will be interesting to see how many of our leads turn into new customers and how many new customers turn into clients and fans. I’m sure I’ll let you know.

bye for now, Tron

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